The Claimplus ChatPlus™ service provides you with an instant and secure link from your computer direct to a Claimplus specialist. This convenient application allows you to perform multiple tasks at the same time, maximizing your effectiveness and the ability to meet your policyholder’s settlement expectations.
With ChatPlus You Can:
- Submit a new claim (*average claims of 20 items or less are eligible for express processing)
- Check the status of an existing claim
- Ask questions about a previously completed claim
- Request modifications for a previously completed claim
ChatPlus is Simple to Use
ChatPlus is designed to help policyholders and insurance professionals get what they need with ease and speed. To get started, simply follow these steps:
- Click the ChatPlus icon located on this page
- Fill out the requested information on the ChatPlus™ form and click “chat now”
- Our contents specialists are available for immediate response between the hours of 8:00 am and 5:00 pm CST Monday through Friday.
- If it is after hours, leave a message and a contents specialist will respond to you early the next business day
Please note: response times for average claims of 20 items or less are typically 1 to 3 business hours. Turnaround times exclude items that require in-depth research. Standard chat valuation service billing rates apply.